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Overview
Access to the department’s computing systems relies on Active Directory, which uses the same credentials (user ids and passwords) that are used by faculty and students to access other Rhodes systems (via OneLogin). In most cases, login issues are the result of incorrect user ids and passwords. However, configuration issues can occasionally occur that require the intervention of a system administrator.
This guide is intended to assist students and faculty in working through remote access issues.
Suggestions for Students
Password Authentication Failures
If you were prompted by your remote login program (for example, SSH) to enter a password and it returned an error message saying “Permission Denied” then the following steps may help you resolve your remote access issue.
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Provide screenshots that demonstrate your login issues, and clearly state what you have already tried to resolve the issue yourself.
Suggestions for Faculty
Password Authentication Failures
If you have been contacted by a student that is reporting password authentication issues, you can take the following steps to help determine the root cause. Note that many of the commands suggested below require privileged access (e.g., sudo access) to those remote servers.
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